DGM One — Terms of Service
Version 2026-09-27
These terms are the agreement between Emfara, Inc. ("we", "us") and the organisation that creates a DGM One account ("you"). By ticking the box at signup you accept these terms and the Data Processing Agreement at /legal/dpa, which is part of this agreement.
1. What DGM One is
DGM One is a web and offline-capable application for dangerous-goods acceptance checklists, shipment records, document checking and related compliance work. It is a tool that helps your trained staff do their work. It does not replace them. A human inspector reviews and signs every determination; DGM One's checks, extractions and suggestions are assistive.
2. Your account
- You are responsible for the people you invite, for keeping credentials confidential, and for
telling us promptly if you believe an account has been compromised.
- You must have the right to use any document, photograph or data you upload.
- You will not use DGM One to break the law, to probe or disrupt the service, or to access
another customer's data.
3. Your data
- Your data is yours. We process it only to provide the service and as the DPA describes.
We do not sell it.
- We do not train AI models on your data without a separate written agreement, and where
such an agreement exists it covers anonymised content only.
- We keep your data for as long as your account is active plus any period the DPA or applicable
law requires, then delete it. The deletion concept is available on request.
- You can export your data and ask us to delete it, as the DPA sets out.
4. Service, availability and changes
- We aim to keep DGM One available and working, but we do not promise uninterrupted service
and we are still in limited release. We do not currently publish an uptime commitment.
- We may improve or change the service. If a change materially removes something you rely on,
we will tell you in advance where we reasonably can.
- We may suspend an account that is being used in breach of these terms, after warning you
where it is practical to do so.
5. Fees
DGM network offices onboarded under the network arrangement pay no fee. Other plans are priced at /pricing. Fees are charged in advance and are non-refundable except where the law says otherwise.
6. Confidentiality
Each of us will keep the other's non-public information confidential and use it only for this agreement. This survives the end of the agreement.
7. Liability — the plain version
- We are liable without limit for death, personal injury, fraud, and anything else the law does
not let us limit.
- Otherwise, our total liability to you in any twelve-month period is limited to the fees you
paid us in that period, or USD 1,000 if you paid none.
- We are not liable for indirect loss, lost profits, or loss caused by your data being
incorrect, incomplete or unlawful.
- DGM One is an aid to compliance, not a guarantee of it. Responsibility for a shipment's
regulatory compliance stays with the shipper, the acceptance staff and the operator, as the regulations themselves require.
8. Ending the agreement
- You may close your account at any time.
- We may end the agreement on 30 days' written notice, or immediately for serious breach.
If we end it for convenience, we refund the unused part of any fees you have paid in advance.
- When it ends, we return or delete your data as the DPA describes, subject to any retention
the law requires.
9. Law and disputes
These terms are governed by the law of the State of Delaware, USA. For customers in the European Union, nothing in these terms removes protections that apply to you under the law of your own country and cannot be contracted away.
10. Contact
Emfara, Inc. · 251 Little Falls Drive, Wilmington, New Castle, DE 19808, USA General: support@emfara.com · Privacy: privacy@emfara.com · Security: security@emfara.com EU representative (Art. 27 GDPR): none — not required on current facts; see the privacy notice.
Previous versions of these terms are kept in version control. The version you accepted is recorded against your account.